Yes, the phone call is indeed a scam.
SecuX does NOT provide phone support and will NEVER call the users.
SecuX will NEVER proactively reach out to the users and ask for any information related to your account access including private keys, passwords, passphrases or any other private information.
Besides, please note that SecuX operates non-custodial services, meaning we do NOT store, NOR do we have access to your crypto assets, private keys, passwords, passphrases, transaction history or any other private information.
Please ensure your “recovery words” and “PIN” are kept from others and stored securely. These help tighten security of your crypto assets.
NEVER submit or expose your “24 recovery words” on the internet or to anyone.
Please do not hesitate to contact us again if you have additional questions or concerns.
We look forward to speaking with you soon.